Returns and Replacements

Returns and Replacements
To return products to The Jewel Shop, please use Registered Post for your package and mail to the address shown on your invoice.
Please return in the original box and packaging if possible, alternatively please use protective packaging to avoid postal damage by EXPRESS POST or REGISTERED POST ONLY.
Items that have not been safely packed to avoid postal damage cannot be replaced or refunded.

• If you are returning a faulty product will refund the postage cost to return your item and we will send your new item free of charge.
• Unfortunately, the postage charges on returns for change of mind and the purchasing of a wrong size are not refundable.
• You are not required to pay for the registered post return delivery on the outgoing parcel if we have made an error resulting in a new order to be sent to you.

However, if you are returning an item for exchange or replacement, the postage costs will be added to your shopping cart.
All other returns/reorders will be charged the standard or priority delivery rate based on your delivery preference.

• Returns must be in original packaging and condition (original condition constitutes Not Worn, no scratches, no wear and tear and no damage.)
• Earrings can ONLY be returned if the earrings are still in the original packaging and unworn (this specification is a health regulation with all earrings).